Infrastructure Outsourcing

Infrastructure Outsourcing Overview


Business growth comes from a relentless focus on customers and business innovation-and IT must do its part. When it comes to the IT infrastructure that makes the business run, that means three things.

  • Shift spending from operations to innovation
  • Enable agility
  • Customer Servicing Outsourcing
  • Manage risk

Interactive America, Inc. Infrastructure Technology Outsourcing services help you do that. We bring expertise, automation and our best shore delivery model to drive down costs. We provide flexible, adaptive technology and multiple sourcing options to help you respond to changing business demands. We enable compliance, security and business continuity to reduce risk. And when you need to move quickly on new initiatives, we back you up with our team of experts and our technology partnerships.

  •  Service desk outsourcing—Reduce risk through multi-site support and introduce remote or self-service capabilities to cut help desk costs by 30 percent to 50 percent.
  • Workplace outsourcing—Provide a more secure, stable environment that can reduce total cost of IT ownership up to 40 percent.
  • Data center outsourcing—Reduce complexity, improve utilization, mitigate risks associated with staff turnover and reduce data center operating costs by 15 percent to 25 percent.
  • Network outsourcing—Establish a more secure and robust network infrastructure, minimize network downtime and reduce network operating costs 10 percent to 20 percent.
  • Managed Security Operations—Comprehensive tools including identity management, intrusion and firewall protection and end-user device and messaging security.
  • IT spending management—Lower hardware and software costs, reduce telecommunications expenses by up to 20 percent and curb exposure to software license audit penalties by up to 80 percent.
  • Cross-functional Service—A business-led, service-oriented approach to IT management that reduce the need for manual interaction and enable the platform to react on demand to requests.
  • Infrastructure capacity services—Highly skilled professionals to bolster capacity or provide specialized capabilities

Our Expertise


  • Reduced risk through federated multi-site support, enabled by global processes and tools.
  • Support for long- or short-term volume changes with flexible staffing options.
  • Industrialized troubleshooting and support processes.
  • Increased leverage of remote support services and self-service capabilities that can cut costs 30 percent to 50 percent.